Employment Opportunity: Jordan’s Principle Patient Coordinator SSCY

Southern Chiefs’ Organization

Employment Opportunity

Jordan’s Principle Patient Coordinator

Specialized Services for Children and Youth (SSCY) Centre


The Southern Chiefs’ Organization (SCO) requires a Jordan’s Principle Patient Coordinator to support First Nation children and families at SSCY Centre.


SCO is a growing and dynamic regional First Nations organization that represents 34 Anishinaabe and Dakota Nations and more than 80,000 citizens in southern Manitoba.  SCO was established 22 years ago by the Chiefs as an independent organization to protect, preserve, promote, and enhance First Nation peoples’ inherent rights, languages, customs, and traditions through the application and implementation of the spirit and intent of the Treaty-making process.

Jordan’s Principle is named in memory of Jordan River Anderson, a young boy from Norway House Cree Nation. Jordan’s Principle is a child first initiative intended to ensure that First Nation children do not experience denials, delays, or disruptions of public services ordinarily available to other children due to jurisdictional disputes. The goal of the initiative is to connect First Nation children and their families with quality services, supports, and resources to achieve the best possible outcomes.

Specialized Services for Children and Youth (SSCY) Centre was created to improve the coordination and integration of services for children with disabilities and their families, and to provide a truly client-centred service. SSCY Centre is located at 1155 Notre Dame Avenue in Winnipeg

The Jordan’s Principle Patient Coordinator is a valuable member of the SCO Team and works with purpose to support First Nations children, families and communities. The SCO Jordan’s Principle Patient Coordinator will focus on First Nations children living on or off reserve, who have disabilities or complex needs. This role will ensure children and their families have access to the health and social services they require, and that they do not experience denials, delays, or disruptions of services. The successful candidate has knowledge of and a genuine interest in helping children and families to navigate and connect with the services to which they are entitled.

SCO provides competitive compensation and an excellent pension and benefits, as well as a positive work environment!

The SCO Jordan’s Principle Patient Coordinator serves all First Nation children and their families accessing SSCY and helps families in the following ways:

  • Serves as a culturally appropriate point of contact for children with disabilities and their families
  • Provides navigation to appropriate programs, departments and/or agencies
  • Attends medical appointments and/or case conferencing with families on request
  • Provides culturally safe drop-in and/or meeting space for First Nation families
  • Collaborates with appropriate service providers and/or programs, both within SSCY Centre, as well as externally, such as with:
  • First Nations community-based Jordan’s Principle Case Coordinators
  • Tribal Council Service Coordinators
  • Children’s Hospital
  • Others
  • Maintains confidentiality in accordance with Personal Health Information Act (PHIA) standards to ensure personal information is kept private, safe, and secure
  • Assists families with Non-Insured Health Benefits (NIHB)such as medical transportation, vision, dental services, prescription drugs, and medical supplies when requested
  • Provides information on eligible NIHB and benefit amounts, and how to address denials and appeals


  • Provide patient navigator services for First Nations children referred by SSCY
  • Provide consistent, comprehensive, competent and culturally appropriate services
  • Coordinate and share Jordan’s Principle Program information, support enrollment in Jordan’s Principle Program to families, communities and service providers and encourage children with unmet needs and their families to secure access to services and supports
  • Build and nurture relationships across community-based programs and services, service providers, and First Nations, federal, provincial and territorial programs and services
  • Ensure children and families receive high quality culturally appropriate services and supports, assist in identifying service providers to support children’s access to quality and culturally appropriate health, education and social services, and supports across all stages and levels of care
  • Provide patient support and advocacy
  • Adhere to SCO and SSCY policies, procedures, and standards.  Provide services in compliance with all laws including but not limited to The Personal Health Information Act (Manitoba)


  • Post-secondary diploma or degree in health care field or a related discipline such as social work
  • Minimum of five (5) years of experience in the health sector
  • Experience working with multi-sectoral partnerships within and beyond the health services sector
  • Good knowledge of Federal, Provincial, and First Nation health care systems including First Nation and Inuit Health Branch, Nursing Stations, and Telehealth technology
  • Team player with a “families first” approach who can work collaboratively with a variety of people within complex systems
  • Exceptional organizational and problem solving skills
  • Excellent interpersonal skills, including the ability to work productively with families, colleagues, supervisors, and other internal and external stakeholders
  • Ability to work under pressure and to independently manage a wide range of tasks, often within short timelines and with precision
  • Ability to maintain confidentiality when developing and handling sensitive information
  • Excellent written communication skills, with the ability to write clear, concise documents and reports with a high degree of accuracy and for a variety of audiences
  • Strong verbal communication skills with the ability to effectively communicate to a variety of audiences
  • Proficiency in the use of computers (Word, Excel, Power Point, Outlook)
  • Ability to speak Anishinaabe or Dakota languages an asset


  • Satisfactory Criminal Record check
  • Clear Children and Adult Abuse Registry Check
  • Clear Vulnerable Persons Registry check
  • Must have a valid Manitoba Driver’s License as travel will be required



Please submit cover letter, resume, and three work related references to:

Human Resources
Southern Chiefs’ Organization
1572 Dublin Avenue
Winnipeg, Manitoba R3E 0L4

We thank all who apply and advise that only those selected will be contacted for further consideration.
Preference will be given to qualified First Nation candidates.